Redia Terms and Conditions

Last Updated: 18th October 2026

Welcome to Redia. These Terms and Conditions govern your use of the Redia mobile applications, website, and related services ("Platform"). By creating an account or using the Platform, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy and our Refund and Dispute Policy.

1. About Redia

Redia is a technology platform connecting:

• Customers who want to purchase items from local markets
• Shoppers who buy items on behalf of customers
• Dispatch riders who deliver the items

Redia facilitates these services but does not directly sell goods or provide delivery services. Shoppers and dispatch riders are independent and are not employees of Redia.

2. User Accounts

Users must be at least 18 years old and create an account to use the platform.

Users may register as:

• Customer
• Shopper
• Dispatcher

Users agree to:

• Provide accurate information
• Maintain the security of their account
• Update personal details when necessary
• Avoid creating fraudulent accounts

3. Verification of Shoppers and Dispatch Riders

To keep customers safe, every shopper and dispatch rider must be verified before they can accept orders or trips, appear to customers, or withdraw earnings.

• Shoppers provide their NIN or BVN, a photo of a government-issued ID, and a selfie taken in the app.
• Dispatch riders also provide their driver's licence or rider's permit, a vehicle registration or proof of ownership, and may provide a guarantor.
• Earnings can only be withdrawn to a bank account in the verified account holder's own name.
• Redia reviews each submission and may approve or reject it. If rejected, you are told why and may submit again.
• Redia may ask for verification again, or suspend a verified account, if details change or there is reason to believe they are false.

4. Customer Responsibilities

• Provide accurate delivery addresses
• Pay for orders before shopping begins
• Be available to receive deliveries
• Check your order on delivery and report any problem before confirming it
• Use the platform responsibly

Customers may:

• Compare shopper prices
• Select preferred shoppers
• Change shopper before paying, in which case the order is repriced at the new shopper's prices
• Track delivery progress
• Rate shoppers and dispatch riders

5. Shopper Responsibilities

Shoppers accept orders and purchase requested items from markets on behalf of customers.

• Provide accurate pricing for every item they offer
• Purchase the requested items in good condition
• Notify customers if items are unavailable
• Mark orders completed after shopping

Prohibited Actions

• Sharing contact details with customers
• Conducting transactions outside the platform
• Misrepresenting item prices
• Accepting orders they cannot complete

6. Dispatcher Responsibilities

• Pick up items from shoppers or markets
• Deliver items safely to customers
• Handle goods responsibly
• Hold a valid licence and a roadworthy vehicle
• Mark deliveries as completed in the app

Customer contact details are only accessible when required for delivery.

7. Payments

The total cost of an order is shown before you pay and is made up of:

• Item cost, at the selected shopper's prices
• Shopper service fee
• Delivery fee

Payments may be made from your Redia wallet, or by card or bank transfer through our payment processor, Paystack. Redia does not store your card details.

Redia holds your payment until the order is complete. An order is complete when the customer confirms delivery, or 24 hours after it is marked delivered if the customer has not reported a problem. If a problem is reported, the order is placed under review and no one is paid until it is resolved.

When an order is complete, the shopper receives the item cost and their service fee, and the dispatch rider receives the delivery fee, in each case less Redia's commission, which is shown in the app.

8. Wallet and Withdrawals

Shoppers and dispatch riders receive earnings in their Redia wallet and may withdraw them to their registered bank account once their account is verified. Each withdrawal is confirmed with a one-time code sent to the account holder. Redia may hold a withdrawal while it investigates suspected fraud or an open dispute.

9. Cancellations, Refunds and Disputes

• Orders can be cancelled before shopping begins by contacting support. Orders that have not been paid for are not charged.
• Orders may also be cancelled if items are unavailable or no shopper accepts the order.
• Customers can report a problem with a delivered order using "Report a problem" in the app, or by emailing support, within 24 hours of delivery.

Refunds are paid to the original payment method or wallet. See our Refund and Dispute Policy for when refunds are given and how disputes are decided.

10. Ratings and Reviews

Customers may rate shoppers and dispatch riders. Redia reserves the right to remove abusive or fraudulent reviews.

11. Prohibited Conduct

• Illegal use of the platform
• Providing false pricing
• Submitting false or someone else's identity documents
• Harassing other users
• Attempting to bypass the platform
• Interfering with platform operations

See our Acceptable Use Policy for the full list of prohibited items and conduct.

12. Suspension and Termination

Redia may suspend or close an account that breaks these Terms or our Acceptable Use Policy, provides false information, or is linked to fraud. Where a shopper or dispatch rider is at fault for a problem with an order, Redia may withhold or recover their payment for that order. You may delete your account at any time (how to delete your account), once you have no orders in progress.

13. Privacy

Redia protects user privacy and ensures sensitive customer information is only accessible when necessary to complete deliveries. See our Privacy Policy for what we collect and why.

14. Limitation of Liability

Redia provides a technology platform and is not responsible for the quality of goods purchased from markets or delays caused by third parties. This does not affect your right to a refund under our Refund and Dispute Policy.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date on this page, and tell you in the app or by email if the changes are significant.

16. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

17. Contact

For questions regarding these Terms:

Email: [email protected]
Website: www.rediaapp.com