Acceptable Use Policy

Last Updated: 17th October 2026

This Acceptable Use Policy explains what customers, shoppers and dispatch riders may and may not do on Redia. It forms part of our Terms and Conditions. By using the Platform, you agree to follow it.

1. What Redia Is For

Redia lets customers order everyday goods from local markets. A shopper buys the items in the market on the customer's behalf, and a dispatch rider delivers them. Shoppers can only offer items from the Redia product catalogue, which is managed by Redia. Shoppers set their own prices for those items but cannot add products of their own.

2. Prohibited Items

The following may not be ordered, bought or delivered through Redia:

• Illegal drugs, narcotics and drug paraphernalia
• Prescription medicines and controlled substances
• Weapons, ammunition, explosives and fireworks
• Hazardous, flammable or toxic materials
• Counterfeit, stolen or smuggled goods
• Endangered wildlife and products made from it
• Tobacco, alcohol and other age-restricted products
• Any item whose sale is prohibited by Nigerian law or regulation

Redia removes any such item from the catalogue as soon as it is found.

3. Prohibited Conduct

All users must not:

• Use the Platform for fraud, money laundering or any other illegal purpose
• Create fake accounts, use another person's identity, or give false information
• Use stolen cards or payment details, or pay for orders they don't intend to receive
• Arrange payment or deliveries outside the Platform for orders started on Redia
• Harass, threaten or abuse other users
• Post false, abusive or misleading reviews
• Interfere with the Platform, its security, or other users' accounts

Shoppers must also not:

• Set misleading prices or charge customers more than their listed price
• Substitute items without the customer's agreement
• Accept orders they cannot complete
• Share their contact details with customers or ask customers for theirs

Dispatch riders must also not:

• Mark an order as delivered before handing it to the customer
• Open, tamper with or swap items in an order
• Use customer contact details for anything other than completing the delivery

4. Enforcement

If we believe this policy has been broken, we may, depending on how serious it is:

• Give a warning
• Cancel affected orders and refund the customer
• Suspend or permanently disable the account
• Report the activity to our payment partners or to law enforcement

5. Reporting a Problem

If you see an item, user or activity that breaks this policy, please tell us at [email protected].

6. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

7. Contact

Email: [email protected]

Website: www.rediaapp.com