Redia Privacy Policy

Last Updated: 18th October 2026

This Privacy Policy explains how Redia collects, uses, and protects your personal information when you use our mobile applications, website, and related services (the “Platform”). We process personal data in line with the Nigeria Data Protection Act 2023.

By using Redia, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Home or delivery address
• Profile photo (optional)

Verification Information (Shoppers and Dispatch Riders)

Before shoppers and dispatch riders can accept work or withdraw earnings, we collect:

• National Identification Number (NIN) or Bank Verification Number (BVN)
• A photo of a government-issued ID, such as a NIN slip, national ID card, international passport or voter's card
• A selfie taken in the app, to match against the ID
• For dispatch riders: a photo of their driver's licence or rider's permit and their vehicle registration or proof of ownership
• For dispatch riders who provide one: their guarantor's name, phone number and address

Customers are not asked for verification information.

Account Information

• Password (encrypted)
• Account role (customer, shopper, or dispatcher)
• Device notification token, to send you order updates

Payment Information

• Transaction history
• Wallet balances
• For shoppers and dispatch riders: bank name, account number and the account name confirmed by the bank

Card and bank transfer payments are processed by our payment processor, Paystack. Redia does not see or store your full card details.

Order Information

• The items you order, the prices and fees, and the order's progress
• Messages sent through the in-app chat
• Ratings and reviews
• Problems you report about an order, and anything you send us while we look into them

Location Information

While the dispatch rider app is open, and with the rider's permission, we collect the rider's location about once a minute to:

• Show shoppers which dispatch riders are nearby
• Assign dispatch riders to orders

For customers and shoppers we use the addresses and markets you choose, not your device's location.

Usage Data

• Device type
• App usage information
• IP address
• Operating system
• App performance data

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process orders and payments
• Connect customers with shoppers and dispatch riders
• Enable delivery tracking
• Verify the identity of shoppers and dispatch riders, and check that their bank account is in their own name
• Pay shoppers and dispatch riders
• Investigate and resolve disputes and refunds
• Send order updates by push notification and email
• Improve platform functionality
• Provide customer support
• Prevent fraud and abuse, and meet our legal obligations

3. How We Share Information

We may share limited information with:

• Shoppers to fulfill customer orders
• Dispatch riders to complete deliveries
• Paystack to process payments, confirm bank account names, and send payouts
• Service providers that support our platform, such as cloud hosting and storage (Amazon Web Services), push notifications (Expo) and email delivery
• Law enforcement or regulators where the law requires it, or to investigate fraud

Customer contact details are only shared when necessary to complete deliveries.

Verification information, including ID numbers and document photos, is never shown to customers or other users. Only authorised Redia staff can view it, to review a submission.

We do not sell your personal data to third parties.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse.

Security measures may include:

• Encrypted communications
• Secure servers
• Access control systems, with verification documents viewable only through short-lived links
• One-time codes to confirm withdrawals and account deletion

5. Data Retention

We retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we delete your name, contact details, profile photo, chats and bank accounts. Records of past orders and payments are kept without your name or contact details, as the law requires. Verification records of shoppers and dispatch riders are kept for as long as the law requires, to prevent fraud and to help resolve claims about past orders, and are then deleted.

6. Your Rights

You may have the right to:

• Access your personal data
• Update your information
• Delete your account (how to delete your account)
• Request correction of inaccurate information
• Object to or withdraw consent for processing, where we rely on your consent
• Complain to the Nigeria Data Protection Commission

You can update most account details directly in the app. For anything else, email us and we will respond within 30 days.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze usage patterns.

8. Third-Party Services

Redia may use third-party services such as payment processors, analytics providers, and cloud hosting services. These services may collect information according to their own privacy policies.

9. Children's Privacy

Redia is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes occur, we will update the “Last Updated” date on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

Email: [email protected]
Website: www.rediaapp.com