Redia Privacy Policy

Last Updated: 10th March 2026

This Privacy Policy explains how Redia collects, uses, and protects your personal information when you use our mobile application, website, and related services (the “Platform”).

By using Redia, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Home or delivery address
• Profile photo (optional)
• Identification documents for verification

Account Information

• Username
• Password (encrypted)
• Account role (customer, shopper, or dispatcher)

Payment Information

• Payment method details
• Transaction history
• Wallet balances

Payment details may be processed securely through third-party payment providers.

Location Information

We may collect location data to:

• Show nearby markets
• Assign shoppers and dispatch riders
• Track deliveries in real time

Usage Data

• Device type
• App usage information
• IP address
• Operating system
• App performance data

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process orders and payments
• Connect customers with shoppers and dispatch riders
• Enable delivery tracking
• Improve platform functionality
• Provide customer support
• Prevent fraud and abuse

3. How We Share Information

We may share limited information with:

• Shoppers to fulfill customer orders
• Dispatch riders to complete deliveries
• Payment providers to process transactions
• Service providers that support our platform

Customer contact details are only shared when necessary to complete deliveries.

We do not sell your personal data to third parties.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse.

Security measures may include:

• Encrypted communications
• Secure servers
• Access control systems

5. Data Retention

We retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You may have the right to:

• Access your personal data
• Update your information
• Request deletion of your account
• Request correction of inaccurate information

You can update most account details directly in the app.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze usage patterns.

8. Third-Party Services

Redia may use third-party services such as payment processors, analytics providers, and cloud hosting services. These services may collect information according to their own privacy policies.

9. Children's Privacy

Redia is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes occur, we will update the “Last Updated” date on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

Email: [email protected]
Website: www.rediaapp.com